Refund policy
Refund Policy
Last updated: October 2026
This Refund Policy applies to purchases made through aldomere.com.
We stand behind our products and want customers to feel confident when ordering from Aldomere. Because our products are digital files delivered electronically, they cannot be physically returned — but if something isn't right with your purchase, you may request a refund according to the terms below.
1. Digital Product Delivery
All Aldomere products are digital files delivered electronically. After your purchase, you receive access to your files via download link and/or your customer account. No physical product will be shipped.
2. 7-Day Refund Window
You may request a refund within 7 days of the purchase date if:
- Your files are defective, corrupted, or cannot be downloaded
- You received the wrong product or the product is significantly different from its description
- You were charged twice for the same order
To begin a request, contact us at help@aldomere.com and include your name, order number, order email, and a description of the issue.
3. How to Request a Refund
- Email help@aldomere.com with the subject line "Refund Request — [Your Order Number]".
- Include your name, order number, order email, and a brief description of the issue (screenshots help us resolve it faster).
- Our customer support team will respond within 24 hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
- In most cases we will first try to fix the issue — for example by providing a working download link or a corrected file. If we cannot resolve it, your refund will be processed to the original payment method.
4. Refund Processing Time
Approved refunds are usually processed within 5 to 7 business days. Your bank or card issuer may take additional time to post the refund to your account.
5. Defective or Incorrect Files
If a file is defective, corrupted, won't open, or doesn't match its description, contact us within 7 days of purchase at help@aldomere.com. Please include your order number and, where possible, a screenshot of the issue.
If the issue is confirmed, we will provide a corrected file, a replacement, or a refund at no additional cost to you.
6. Items Not Eligible for Refund
The following are not eligible for refund:
- Requests made after the 7-day refund window has passed
- Aldomere Rewards Membership charges (see Section 7)
- Gift cards
- Items marked as final sale at the time of purchase
- Refunds requested after the files have been successfully downloaded and used, where no defect exists
- Requests that cannot be matched to an order
7. Aldomere Rewards Membership
Aldomere Rewards Membership charges are non-refundable. You may cancel your membership at any time by emailing help@aldomere.com or using the cancellation form on this website. Cancellation stops future charges; benefits remain active until the end of the current billing period.
If you see a charge from Aldomere that you do not recognize, contact us before disputing it with your bank — we will identify the order and work to resolve the issue promptly.
8. Customer Support
For refund or order questions, contact us at:
Email: help@aldomere.com
Our customer support team responds within 24 hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.